Privacy policy
Returns and Refund Policy:
-
Returns:
- You have 30 days to return unused items in the original packaging.
- Personalised items are non-refundable unless faulty or misdescribed.
-
Refunds:
- Refunds, initiated within 30 days of receiving your return, will be credited to your original payment method.
- Shipping costs are non-refundable.
-
Defective or Damaged Items:
- Notify us within 72 hours of receipt for faulty or incomplete items.
- For non-delivery or damaged on arrival, follow the procedure outlined below.
-
Warranty:
- All products come with a 6-month manufacturer’s warranty.
- Warranty excludes fair wear and tear, wilful damage, accident, or misuse.
-
Amendment of Orders:
- Orders can be amended if still in processing. Contact us for assistance.
-
Cancellation:
- You have the right to cancel within 14 days. Notify us in writing, and return goods within 30 days at your cost unless faulty.
-
Refund Policy:
- Refunds take up to 30 days from receiving the return.
-
Contact Us:
- For any concerns or to initiate a return, contact us at jpapsowner@gmail.com
Our goal is to provide quality service and products. If you have any questions or need assistance, we're here to help. Thank you for choosing Japers.shop!