Shipping policy

Delivery:

At Japers.shop, we aim to make your shopping experience as seamless as possible. Here's everything you need to know about our delivery process:

1. Address Specification:

   • Please provide the delivery address during checkout. If you wish to change it post-dispatch, a redirection fee will apply.

2. Dispatch Errors:

   • In case of dispatching with a wrong postal code, a refund for the item will be issued. To proceed, you must reorder and cover the postage.

3. Delivery Timeframe:

   • Orders are typically delivered within 3-5 working days after dispatch (excluding UK Express). Working days exclude weekends and public holidays.
   • Please note that delivery delays due to reasonable or unavoidable circumstances are beyond our liability.

4. Refusal or Failed Delivery:

   • If delivery is refused or fails due to cancellation, a refund for the goods will be issued within 30 days. Return costs, if applicable, will be your responsibility.

5. Non-Delivery:

   • Non-delivery is defined as orders not arriving within 2 weeks. Report any missing, damaged, or faulty items within 21 days of making your payment.

6. Returns Procedure:

   • If you are unsatisfied with your purchase, review our Returns and Refund Policy.